From quick setup questions to complex enterprise configuration — our support team and knowledge base have you covered.
Round-the-clock support via chat, email, and phone for all our customers.
Select from our library or build custom assessments tailored to your specific role requirements.
Candidates complete assessments in a secure, high-fidelity environment with advanced proctoring.
Review deep-signal reports and make data-driven decisions to hire the best talent with confidence.
Great software needs great support. Prelim's customer support team is made up of former recruiters, I/O psychologists, and platform specialists who understand both the human and technical dimensions of your challenges.
Whether you're troubleshooting an assessment configuration, interpreting a complex candidate result, or planning a new hiring programme, our support team delivers expert guidance — not scripted responses.
Self-serve resources and human experts — available when you need them.
Real-time chat with platform specialists for quick questions — available during business hours across all customer tiers.
Detailed email support for complex issues — with a 4-hour SLA for Enterprise and next-day response for all other tiers.
500+ articles, video tutorials, and community forums — for customers who prefer to find answers on their own terms.
Expert guidance from people who understand assessment — not just software.
Reach our support team through any channel — and get expert help, fast.
